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We offer a guarantee to our clients (see FAQ section), not offered by many of our competitors. Some Home & Pet Care Services strive to meet their customers' needs, while we have consistently demonstrated our ability to deliver on our promise of service excellence (references available). Information Exchange: Our customers receive progress reports on their pets' daily activity through our specialized Report Card® system (see FAQ section for additional information). Added Flexibility & Convenience: Our customers are provided with last-minute coverage option at their fingertips, a service not offered by our competitors. Wide-Service Area: Our service area coverage is second to none, covering the entire Toronto and surrounding areas. Customer Oriented Service: We maintain professional records and treat our customers with the utmost level of respect, doing so with a humane and business-friendly spirit. We strive to provide a caring and professional service, while demonstrating a down to earth mentality. Open Communication: All who visit our site or contact our office are encouraged to provide feedback on our service and as well as our product & package offerings. We encourage open and honest dialogue with anyone who contacts us, and view feedback as a helpful tool to enable us to grow as people and as a business. From your first contact we aim to provide you with an open ear and any information you desire. Secured Key: Our customers have the option to participate in the Secured Key Program® offered exclusively by vipSITTERS (see FAQ section for additional information). Payment Methods to Suit Everyone: Our customers can pay using their Visa, MasterCard, American Express, or by cheque or cash. Complimentary Services: We are always excited when new customers join our service. And to share our joy, we offer a complimentary service visit to each vipSITTER client who successfully refers a new customer to us.
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